Returns and Exchanges
I gladly accept returns and exchanges on all our TFD handmade products,
Contact me within: 7 days of delivery
Dispatch items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, I can't accept returns for:
- Estate, Vintage and Antique Collections (see footnote)
- Custom or personalised orders
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds also incur a 10% processing fee to cover fees taken by Shopify to process the refund.
All refunds are processed in Australian Dollars.
PLEASE NOTE:
Our Estate - Vintage - Antique Collection is Sold as-is, check photos carefully no returns or exchanges available. Some items will display wear consistent with age and use. Gemstones have not been graded for colour and clarity and tested for clarity and colour enhancement unless stated otherwise.
As with any vintage items, pieces may have some signs of wear such as surface scratches, small chips, dings, or may have a patina that can easily be removed. Any medium to major damage such as cracked stones or dents will be noted in the description if known.
It is the buyers' responsibility to view each image and preview the item to determine the condition.
